The Company’s website has an application available to users so that, if they wish, they may request information regarding the electricity lines of the power transmission grid.
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Over 42,000 kilometres of high voltage lines make up the electricity transmission grid in Spain. As owner of the lines, and being the entity responsible for their maintenance, Red Eléctrica de España receives many requests for information on matters relating to them by public authorities, government agencies, electricity distribution companies, private companies and citizens.
Seeking to improve the support services for all these stakeholders and channel their requests in order to shorten response times and improve accessibility, in 2014, the Company made a IT tool available on its website, called PELI (Requests for information on Electricity Lines) and through which, users can ask for information regarding services affected, areas of influence or cross-sections impacted in the transmission grid electricity.
PELI provides information on transmission grid facilities that are located in the geographical area defined by the user requesting the information and which may be affected by services and facilities planned by a third party. It also responds to consultations on laws, regulations and general information regarding the transmission grid. The application allows users to view the chronological development of their request from start to finish.
In 2014, 1,747 registered requests were managed, a figure that increased by 123% in 2015 and that closed the year with a total of 2,151 requests being dealt with. During the first 7 months of 2016, 1,750 requests have been addressed. The management of these requests through PELI helps save natural resources, because without it, most of them would have been dealt with thru letters by post. In addition, it gives way to a more efficient use of the requester’s time and that of Red Eléctrica’s personnel involved in the process. It has been estimated that the response time has been reduced by about 70%.
This year, a user survey section has been included in the application, accessible via https://peli.ree.es/peli/logon.do, to determine the degree of satisfaction of stakeholders and in order to improve the quality of service and response time.